The “8D Problem Solving Process”


Solving Major Problems in a Disciplined Way

Problems need to be addressed quickly when they occur, however, they also need to be dealt with thoroughly and make sure that it doesn’t recur.

The 8D Problem-Solving Process helps you do both of these seemingly-contradictory things, in a professional and controlled way. Created by the Ford Motor Company in 1987, the process is as relevant now as it was then.

Below is an infographic on the this process. It was put together by the Brighton School of Business and Management.


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